Refund policy

Last Updated: 26 July 2026

Business Name: PARAGON DETAILING

Location: New Cairo – Capital Mall

Email: info@paragon-detail.com

Phone: 01118878643


1. Overview

At PARAGON DETAILING, we aim to provide premium car‑care products and a smooth shopping experience. If you are not satisfied with your purchase, this policy explains when and how refunds or returns may be requested.

2. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The product is unused, unopened, and in its original packaging

  • The product is not damaged

We cannot accept returns for:

  • Used or opened products

  • Items damaged due to misuse

  • Items without original packaging

  • Any product not purchased directly from our website

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide your order number and photos of the issue

We will arrange a replacement or refund depending on the situation.

4. Refunds

Refunds are issued only after:

  • The returned item is received

  • The item is inspected and approved

Refund method:

  • Refunds are processed through Paymob

  • Refunds typically take 5–10 business days depending on your bank

Shipping fees are non‑refundable, except in cases of damaged or incorrect items.

5. Non‑Refundable Items

The following items cannot be refunded:

  • Opened or used detailing products

  • Items damaged by you after delivery

  • Items returned without approval

6. Return Shipping

Return shipping costs are:

  • Covered by the customer for normal returns

  • Covered by PARAGON DETAILING for damaged or incorrect items

All returns must be sent through our logistics partner Bosta, following the instructions provided by our support team.

7. Order Cancellation

You may cancel your order before it is shipped.

Once the order is handed to Bosta, cancellation is no longer possible, and the return policy applies instead.

8. How to Request a Return or Refund

To start a return or refund request, contact us:

Email: info@paragon-detail.com

Phone: 01118878643

Include:

  • Full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our team will guide you through the next steps.

9. Policy Updates

We may update this Refund & Return Policy as our business grows. Any changes will be posted on this page with a new “Last Updated” date.