Shipping policy

Last Updated: 26 July 2026

Business Name: PARAGON DETAILING

Location: New Cairo – Capital Mall

Email: info@paragon-detail.com

Phone: 01118878643

1. Order Processing

Orders placed through our website are processed within 1–2 business days. Once prepared, your order is handed over to Bosta for delivery.

Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Areas

We ship all over Egypt through our logistics partner Bosta.

If your area has special delivery conditions, our team will contact you to arrange the best solution.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Cairo & Giza: 1–3 business days

  • Alexandria: 2–4 business days

  • Other governorates: 3–7 business days

Delivery times may vary based on location, weather, or courier workload.

4. Shipping Fees

Shipping fees are 100 EGP for all orders, regardless of location. Shipping fees are non‑refundable unless the order arrives damaged or incorrect.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number

  • A tracking link through Bosta’s system

You can monitor your shipment until it arrives.

6. Delivery Attempts

Bosta will attempt delivery up to 3 times.

If all attempts fail due to unreachable contact or incorrect address:

  • The order may be returned to us

  • A new shipping fee (100 EGP) may be required for re‑delivery

7. Delays

Delivery may be delayed due to:

  • High order volume

  • Weather conditions

  • Courier network issues

  • Incorrect or unreachable phone numbers

We will support you in resolving any delivery issues.

8. Incorrect Address or Contact Information

Please ensure your:

  • Phone number

  • Address

  • Building and floor details are accurate at checkout.

Incorrect information may cause delays or failed delivery attempts. We are not responsible for delays caused by inaccurate customer details.

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours

  • Provide your order number and photos

We will arrange a replacement or refund according to our Refund & Return Policy.

10. Shipping Policy Updates

We may update this Shipping Policy as our operations expand. Any changes will be posted on this page with a new “Last Updated” date.